RETURNS: COSTUMES & COSTUME ACCESSORIES: We have no refunds or exchanges on costumes or costume accessories. This is due to the nature of these items as generaly being for a Special Event, Season or Holiday. If we feel the costume or costume accessory might not be what we have described we will contact you for your approval before shipping it out. DETOX PRODUCTS: Are no longer backed by the manufacturers due to people trying to take advantage of the guarantee. So these are not returnable to the store or the manufacturer.The products have been part of our line for years and work as long as you follow the instructions which are generally printed on the label. FASHION,T-SHIRTS,METAPHYSICAL-JEWLERY & CHARMS & METAPHYSICAL-MISC: We will allow exchanges on these for a different size if available, but you will be responsible for the shipping charges to and from our store. METAPHYSICAL BOOKS & OTHER ITEMS other than those listed above,CDS,DVDS & NOVELTIES: No Refunds or exchanges on these items. DEFECTIVE MERCHANDISE:We will take every step to making sure your merchandise arrives the same way it left the store.But if by some chance your merchandise arrives defective we will send you the return labels and send you out a replacement at our expense.